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BEGIN:VEVENT
DTSTART:20200219T153000Z
DTEND:20200219T180000Z
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SUMMARY:Customers Forever: How to keep Customers Happy and wanting more!
DESCRIPTION:Customers Forever: How to keep customers happy and wanting more.\nCustomer needs exist at two levels   stated and unstated. Surveys and other formal tools such as interviews focus on the stated needs. While there is nothing wrong with that per se\, such methods fail to bring out the "real" needs which often lie sub surface.\n\nUnderstanding these "real" needs of the customer is key to winning over their hearts and minds. This is applicable to products and services as well. However\, sadly   very few companies take the time to do this properly.\n\nThis workshop introduces you to superior ways to uncover customer needs and find ways to fulfill them without giving away the farm. You will learn:\n\n1. Three levels of customer satisfaction and triggers for the same\n\n2. How to design your product / service to meet each of these\n\n3. How to set your product / service apart from the competition\n\nNOTE: The session involves hands on exercises with a real case scenario. Be prepared to interact and role play!\n**Breakfast provided**\n\n\n\nRegister here:
X-ALT-DESC;FMTTYPE=text/html:<div style="text-align:left"><strong>Customers Forever: How to keep customers happy and wanting more.</strong>\n<p>Customer needs exist at two levels &ndash\; stated and unstated. Surveys and other formal tools such as interviews focus on the stated needs. While there is nothing wrong with that per se\, such methods fail to bring out the &ldquo\;real&rdquo\; needs which often lie sub surface.</p>\n\n<p>Understanding these &ldquo\;real&rdquo\; needs of the customer is key to winning over their hearts and minds. This is applicable to products and services as well. However\, sadly &ndash\; very few companies take the time to do this properly.</p>\n\n<p>This workshop introduces you to superior ways to uncover customer needs and find ways to fulfill them without giving away the farm. You will learn:</p>\n\n<p>1. Three levels of customer satisfaction and triggers for the same</p>\n\n<p>2. How to design your product / service to meet each of these</p>\n\n<p>3. How to set your product / service apart from the competition</p>\n\n<p><strong>NOTE:</strong> The session involves hands on exercises with a real case scenario. Be prepared to interact and role play!</p>\n<strong>**Breakfast provided**</strong><br />\n<br />\n<strong><a href="https://www.eventbrite.com/e/customers-forever-how-to-keep-customers-happy-and-wanting-more-tickets-85720214469">Register here:&nbsp\;</a></strong></div>\n\n<div style="text-align:left">\n<div>\n<div>\n<div style="text-align:left">&nbsp\;</div>\n</div>\n</div>\n</div>\n
LOCATION:Salt Lake Small Business Development Center Salt Lake Community College 9690 South 300 West Miller Corporate Partnership Center (MCPC) Building 5\, Room 101 Sandy\, UT 84070
UID:e.1263.12654
SEQUENCE:3
DTSTAMP:20260516T132600Z
URL:https://business.southvalleychamber.com/events/details/customers-forever-how-to-keep-customers-happy-and-wanting-more-12654
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