Business Bootcamp- Customer Experience is Everything

This month we will be taking a deep dive on Customer Experience and why it matters.  We have a great panel lined up for this workshop!  They will be giving us insight to their best practices but also put our problem-solving skills to the test with real life customer experiences they have encountered.  We are confident that there will be plenty of take aways for all of us.  After all, without customers where would we be, right? 

Customer Experience Panel
Jason Rogers – Mountain America Credit Union, Chief Member Service Officer 
Holly Curby – Chick-fil-A, Director of Community & Culture 
Darci Olsen – Glenmoor Golf Club, Head PGA Golf Professional 
Michelle Zarlengo – Cookie Advantage Utah, Owner 
 
Speaker Bio: 
Jason Rogers 
Jason Rogers has served as Mountain America Credit Union’s Chief Member Service Officer since 2010. In this role, he is responsible for the organization’s overall member experience strategy. His focus areas include identifying ways to provide exceptional member service experiences through the branch and contact center delivery channels and providing development and leadership opportunities for the credit union's team members.  
Since joining the Mountain America family in 2004, Rogers has worked in several roles including Vice President of Finance, Chief Operating Officer of Mountain America Financial Services and Senior Vice President of Branch Administration. 
In 2014 he was recognized as one of Utah Business Magazine’s 40 Under 40 for his innovative leadership.  
Rogers is passionate about credit union awareness and financial well-being for all, which is why he is actively involved with the Credit Union National Association (CUNA). Rogers is chair of CUNA’s Operations & Member Experience Council Executive Committee where he contributes to membership, conference, forum and sponsorship initiatives. 
In his spare time he enjoys spending time with his family, participating in running and cycling events, and volunteering to help the elderly at an Assisted Living Center.  
 
Holly Curby 
Holly has served as the director of community and culture representing the Chick-fil-A brand (Draper and South Towne) for nearly ten years. Her twenty-five years in leadership roles including the redevelopment of Valley Fair Mall, merging of Chamber West and Chamber East, involvement as Press Liaison in the 2002 Winter Olympics, and her initial start in the mall office at South Towne Center has provided her a platform for leadership coaching, hosting Holly's Highlights podcast, and even serving as a contributing writer for the City Journals. 
Holly has served on the board of Women in Business for the Sandy Chamber and Chamber West Chamber of Commerce, the board for Hospitality West, and was an active member of the Rotary Club of Sandy. 
Having her Master's Degree in Management and Leadership, Holly's overall passion is to show care for people. Holly has received many accolades for her leadership and community involvement including Inspirational Award from Chick-fil-A Corporate, Volunteer of the Year from her former church in West Valley City, Business Champion of the Year from Chamber West Chamber of Commerce, and Employee of the Year from the Macerich Company (former owner of South Towne Center). 
Holly enjoys being with her family, traveling, and is excited for the release of her book, Face-Lift, later this month. 
 
Darci Olsen 
Head PGA Golf Professional at Glenmoor Golf Club. Played collegiate golf at Weber State University and then became a Pro directly out of college. Have worked at Promontory, Willow Creek CC, Hidden Valley CC, Roosevelt and now Glenmoor. My favorite things about my job are events, Jr golf, Special Olympics and the people I get to interact with. I really enjoyed serving as a Director on the board for the Utah Section PGA. 1st female to serve in that capacity in Utah. I grew up in a golf family and my husband and daughter both play so we have some fun vacations.  
 
Michelle Zarlengo 
Michelle Zarlengo Owner of Cookie Advantage Utah for 5 years with an average annual growth of 25% year over year.  She is passionate about people. Building relationships and having fun experiences with her family and others is what drives her each day. Equally important is her work family and she strives for a productive but enjoyable work experience; this is how her small but mighty team pull off huge feats. 
In 2021, she graduated from the Goldman Sacs 10K Small Businesses program and completed the SVC Business Accelerator in 2022. Both programs helped her to focus on her business and grow exponentially.   
Michelle has been an SVC member for 2 years; Newly appointed Vice-chair of the Ambassador team. She also serves on SVC Riverton Business committee and The Connect Afterhours networking event series.  In February 2023 she was awarded the Apex Award by the South Valley Chamber and City of Riverton for her support of businesses in both communities. 
Michelle is a mom of two amazing humans and has been married for 14 years. The most rewarding elements of owning Cookie Advantage are teaching our kids valuable life skills, building connections with amazing people and helping businesses spread joy and appreciation.